If you didn't receive the confirmation email, a few things might have happened. Maybe your email address had a small typo? Or you didn't finish the payment. Please contact our customer service via WhatsApp or send us an email at support@plantukas.com and we will sort it out for you.

You can also send an order to someone else. Just provide your billing address and the recipient's shipping address and we'll send it directly to them. There is no invoice included in the package. It arrives nicely gift-wrapped and you can even add a short personal message if you wish.

If you have made two separate purchases and would like the delivery to be joint, simply write to us and we will arrange it.

Get in touch as soon as possible and we will cancel it, no awkward questions!

If the order is on its way, you need to return it. Don't worry, it's also very easy.